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New Customers

Payment Term Accounts are available to customers who have an approved Trade Credit Application form processed. Please note that the customer will need to have completed two prepaid orders before an account application is considered.

These are the terms and conditions in order to make an application:  Must be a regular customer, planning to place orders at least once a month; 

  • No credit terms to customers not planning to spend more than $1,000 per year;
  • All terms to all credit customers will be reviewed annually;
  • If credit is approved the credit terms offered will be 14 days terms only.


If the customer meets the above criteria, then the team member should email the US Finance Officer and ask them to forward a current Trade Credit Application to the relevant customer who would like to make application.

New customers should be aware that that we happily accept cash, cheques or credit card payments. Credit card payments may be made over the phone for convenience and we do not add a credit card surcharge.

The Uniform Solutions Finance Officer will advise the customer via email if they have been successful (or unsuccessful) in obtaining credit and will also Cc. the relevant team member for their information.

 Embroidering items supplied by customer

We are willing to embroider items that are not purchased at Uniform Solutions, but our policy states: Whilst everycare is taken when embroidering, there always remains a possibility that the machines may damage the item. In this instance, Uniform Solutions takes no responsibility for the item and will not replace it or refund the cost of the item. Please consider this policy when deciding to purchase items elsewhere and having Uniform Solutions embroider them for you.

Minimum Embroidery Charge

Our minimum charge for embroidery is $10 This is due to the set-up costs involved in all embroidery services.

Uniform Solutions is fully committed to minimising the impact of its activities on the environment through improving our environmental performance across all of our business activities.

The key points of our strategy to achieve this are: 

  • Integrate the consideration of environmental concerns and impacts into all our decision making and activities,
  • Promote environmental awareness among our employees and encourage them to work in an environmentally responsible manner,
  • Train, educate and inform our employees about environmental issues that may affect their work,
  • Reduce waste through re-use and recycling and by purchasing recycled, recyclable or re-furbished products and materials where these alternatives are available, economical and suitable,
  • Promote efficient use of materials and resources throughout our facility including water, electricity, raw materials and other resources, particularly those that are non-renewable,
  • Avoid unnecessary use of hazardous materials and products, seek substitutions when feasible, and take all reasonable steps to protect human health and the environment when such materials must be used, stored and disposed of,
  • Purchase and use environmentally responsible products accordingly,
  • Where required by legislation or where significant health, safety or environmental hazards exist, develop and maintain appropriate emergency response programmes,
  • Communicate our environmental commitment to clients, customers and the public and encourage them to support it,
  • Strive to continually improve our environmental performance and minimise the social impact and damage of activities by periodically reviewing our environmental policy in light of our current and planned future activities.

Any items that are received in a damaged or defective condition or are not in accordance with the customer’s order may be returned to Uniform Solutions within 14 days of delivery at no cost to the customer.

The customer may otherwise return items to Uniform Solutions and obtain a credit/refund:

a) Except for items specially tailored for the customer’s requirements. This includes any items which have been embroidered, manufactured or altered to the customers specifications.

b) Provided that this is done within 14 days of delivery and a Returns Authorisation is obtained from Uniform Solutions. c) Provided that the items are in their original packaging, and are in perfect condition with all labelling attached.

d) At the customer’s own expense.

e) On the basis that the risk in the items remains with the customer until items are received by Uniform Solutions.

f) A Restocking Fee will be charged for items ordered in specially for them should the customer no longer require the item.



Uniform Solutions is committed to supporting the local and broader community through donations or in-kind support and participation in, community events and fundraising initiatives. Uniform Solutions team are empowered and encouraged to work together to support and participate in these community events. Together, we will continue to proactively implement our policy through ethical conduct, participation and advocacy.


Uniform Solutions will provide sponsorship to a variety of groups and organisations within the Mackay region. Uniform Solutions will donate goods to a variety of groups and organisations within the Mackay region. Uniform Solutions will provide financial support to a variety of groups and organisations within the Mackay region. Uniform Solutions will support individuals, either financially or in kind, based on their achievement, and the level of support requested.

Possible Groups to Support

  • Service Clubs.
  • Schools
  • F1 In Schools
  • Schools Students who represent their school in a range of activities and initiatives
  • School Parent Associations
  • Sporting Clubs 
  • Sporting Club members who attain representative level

Possible areas of Staff Participation:

The Uniform Solutions team will participate in special initiatives throughout the year, with team choosing which events to support each year, such as, but not limited to: 

  • Run For MI Life
  • Biggest Morning Tea
  • Marina Run
  • Rotary Duck Derby

Uniform Solutions is happy for your company to take stock from the shop On Loan.


  • A credit card number must be left as security for the stock on loan.
  • All items are to be returned within 7 days.
  • All items must be returned in perfect condition and free of make-up stains. Dry Cleaning costs will be passed on if items are stained.
  • All items must be returned with labelling attached. 
  • The Loan Docket must be returned with all loans.
  • The value of items not returned will be debited to the credit card provided.

Uniform Solutions undertakes to do all that is reasonably practicable, to minimize the risk of our team members of contracting COVID-19. This policy may need to be a fluid document to ensure the most recent and up-to-date advice provided by the Australian Government, Queensland Government, health departments and the WHS Regulator are monitored to ensure our actions are the most appropriate as the situation develops. In our immediate work environment, the following precautions are to occur:

Practice good hygiene, including:

  • Frequent hand washing 
  • Covering your mouth while coughing or sneezing
  • Cleaning all work surfaces, keyboards, phones, door handles, toilet environment with antibacterial liquid / sanitizer. 
  • Limiting contact with others
  • Use your own cutlery, cups etc. Keep your own set in your locker.
  • Social distancing
  • Follow the recommendations of the Government Health Departments

What symptoms should you be concerned about?

  • Symptoms of coronavirus include (but are not limited to) fever, cough, sore throat, fatigue, shortness of breath

What to do if you feel unwell and unfit for work:

  • Do not attend the workplace
  • Contact the Operations Manager as early as possible to advise of your inability to attend work.
  • Seek medical advice and obtain a medical certificate. Phone ahead to advise the medical practice of the symptoms you are presenting with. What leave arrangements apply if you have to self-isolate?
  • Personal Sick Leave until you are cleared to return to work by your doctor.

What leave arrangements apply if you choose to stay at home? 

  • You may apply for Annual Leave 
  • You may apply to take your Long Service Leave

The business owner may need to take measures to ensure that the viability of the business remains intact, and to ensure the ongoing employment of all current team members. There are a number of options which may be considered, including: 

  • Annual Leave
  • Long Service Leave
  • Reduced work hours


The business owner will conduct weekly team meetings to keep the team up to date with how the business is tracking during this time and to advise of any impact on team.

Team members will have every opportunity to participate in team discussions and options they may have. The final action taken will be at the discretion of the business owner. Please be assured that each individual employee’s concerns will be considered, and the final decision will be as fair as possible to all concerned.


Uniform Solutions is committed to the provision of a healthy and safe environment for employees, contractors, customers and visitors. Uniform Solutions team and owner are empowered to work together, to implement our health and safety program. Each person is responsible and accountable for Health, Safety and Environmental Management. Together, we will continue to proactively implement our policy through ethical conduct, consultation within the workplace and teamwork. Uniform Solutions is committed to continuous improvement of Workplace Health and Safety performance by establishing measurable objectives and targets aimed at the elimination of work-related injury and illness.


This policy applies to all US employees, contractors, visitors, and all buildings and facilities and any premises used by Uniform Solutions. The policy documents the general, and specific, health and safety responsibilities applicable to all team.


ACT Workplace Health and Safety Act MANAGERS Includes Executive, Senior Managers, Business Managers and Unit Managers WHS Workplace Health and Safety REGULATIONS Workplace Health and Safety Regulations


  1.  Ensure that the organisation complies with the Act, Regulations and Codes of Practice, where applicable, through regular liaison with the Operations Manager.
  2. Review WHS performance of Managers as part of the staff Performance Review and Development Scheme.
  3. Participate in WHS training.
  4. Plan and monitor WHS performance requirements.
  5. Ensure all necessary policies and procedures that are required to ensure compliance with the Act, Regulations and Codes of Practice, where applicable, are in place.
  6. Develop the WHS performance measures that are to be applied to business units.
  7. Review the WHS performance of the organisation on a quarterly basis in conjunction with the WHS Committee and develop annual plans for ongoing performance improvement.


  1. 1Provide the Owner/Director with regular performance management reports.
  2.  Report to the Owner/Director on major issues of compliance or performance deficiency.
  3.  Ensure all appropriate actions are taken to implement Workplace Health and Safety policy, procedures and legislative requirements.
  4. Review WHS performance of staff as part of the Performance Review and Development Scheme.
  5.  Ensure that consultation with the employees’ Health and Safety representatives is conducted and documented on any workplace change, or issue, which may affect the health and safety of staff.
  6.  Ensure WHS training needs for co-ordinators and staff are identified and included in the staff Professional Development Plans and reviewed regularly.
  7.  Participate in WHS training.
  8. Supervise and monitor the return to work of injured workers.
  9. Report injuries, accidents and hazards to the WHS Officer or appropriate staff member.


  1. Develop the required training, induction and orientation programs to ensure that staff are aware of, and able to fulfil, their WHS responsibilities.
  2. Ensure that Work Cover incident notification regulations are adhered to.
  3. Coordinate return to work programs in conjunction with Human Resources.
  4. Undertake regular audits to ensure compliance in relation to all WHS matters, including emergency drills.
  5. Comply with all duties of the Health and Safety representatives. ALL STAFF,


  1. Ensure that all work injuries, illness, incidents, hazards and near-misses are recorded appropriately.
  2. Perform duties in accordance with the Act, Regulations and Codes of Practice, where applicable, and business policies and procedures.
  3. Monitor Workplace health and safety within area of their responsibility.
  4.  Actively participate in the development and implementation of hazard elimination or minimisation strategies.
  5.  Immediately report any accidents, hazards and near misses and take appropriate action.
  6. Observe standard operating procedures in the workplace.
  7. Participate in workplace inspections and audits. 8. Participate in Workplace health and safety training. 5. LEGISLATIVE CONTEXT Workplace Health and Safety Act Workplace Health and Safety Regulations


All team are responsible for observing WHS policy, procedures and instructions, and to cooperate with the business with respect to any action taken by Uniform Solutions to comply with any requirement imposed by the Workplace Health and Safety Act, Workplace Health and Safety Regulations or any relevant Codes of Practice.

Privacy Policy Uniform Solutions is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.uniformsolutionsmackay.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: For the primary purpose for which it was obtained For a secondary purpose that is directly related to the primary purpose With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following: Third parties where you consent to the use or disclosure; and Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Uniform Solutions will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy Updates This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:
Call: 07 4951 3549

Post: Attn: Privacy Policy, Uniform Solutions,
134/140 Diesel Dr, Paget, Mackay, Qld, 4740

E-mail: [email protected]